Our sustainability strategy

In 2010, we incorporated sustainability into our strategic target system, thereby formally confirming its great importance for our business operations. The Daimler target system brings together six strategic dimensions which we consider to be of key importance for achieving our overarching goal: to post profitable growth and sustainably increase our company’s value. These efforts are based on four values, which we want to put into practice at Daimler: Passion, Respect, Integrity, and Discipline.

But what does that mean exactly? We want our brands, products, and services to thrill our customers. In this endeavor, we are striving to become the leader in our market segments. Through our pioneering technologies, we want to spearhead the development of environmentally friendly drive systems and safety features. As a globally operating company, we aim to safeguard our position in established markets and strengthen it in new ones. The key to achieving these goals is high-performing, inspired people, plus a commitment to sustainability and operational excellence along the entire value chain.

A structured and integrated understanding of sustainability. Sustainability’s formal importance within our Daimler target system corresponds with our aim of continuously enhancing and more clearly specifying our Group-wide sustainability strategy. We continue to focus on better coordinating existing sustainability activities and sub-strategies with one another and consolidating them in an effective overall strategic concept that encompasses all corporate levels and divisions worldwide. We can only be successful over the long term if we develop such a structured and integrated understanding of sustainability and incorporate it into our corporate culture.

Elements of our sustainability strategy
A common understanding of what sustainability means: By defining what sustainability means to us, we create guidelines for all of our employees - all the way up to top management - and underscore sustainability’s importance for all of our business processes. Our understanding of sustainability
Based on five content-related dimensions: As a globally operating automaker with more than 260,000 employees, we are subject to certain specific sustainability requirements. We have grouped these requirements into five content-related strategic dimensions and an overarching dimension related to management responsibility. These dimensions serve as the framework for our sustainability-related activities. See chart below
Dialogue and transparency: Because sustainable development is a social responsibility, we want to engage in a dialogue with our stakeholders, take part in initiatives such as the UN Global Compact, and provide an account of our efforts in our Sustainability Reports. Stakeholder dialogue
UN Global Compact
A commitment to principles and guidelines: We are further refining and developing our understanding of sustainability by turning the principles developed in discussions with stakeholders into behavioral guidelines at our company. Principles and guidelines
Deriving a sustainability program: In a materiality analysis we define the main issues, which we then use to derive concrete sustainability targets and measures. We subsequently monitor implementation with the help of key indicators and an appropriate tool. Materiality and issues
Our sustainability program
Implementation within the Group-wide sustainability management process: Our Sustainability Board (CSB) plays a key role in interlinking the sustainability management systems, structures, and processes of our various units. The success of these measures is systematically monitored and made transparent with the help of key indicators and a regular inspection process. Group-wide sustainability management
Process-oriented: A key part of our strategy process is the continuous monitoring and possible correction of our strategic focus. Stakeholder feedback helps us precisely estimate our performance and our progress as well as identify areas where we can become even better.  
Incorporation into our leadership approach: Taking on responsibility for sustainable business operations is a management task. We create incentives for this in the form of a remuneration system for our senior executives and goal agreements for our managers. Manager remuneration
Principles of remuneration for the Board of Management
Annual Report 2011
Involvement of the employees: Our employees are simultaneously an important stakeholder group and a key force for shaping sustainable operational processes. As a result, employee communication and training measures are crucial elements of our sustainability strategy, as are all tools that enable our employees to express their opinions and contribute ideas for improvement. Our Group-wide employee survey
Idea management and innovation processes

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Sustainability Performance

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Award-winning innovations. In 2011 Daimler was the winner in two categories of the ÖkoGlobe environmental award. The Bus Rapid Transit (BRT) local transportation system placed first in the category “New Mobility Concepts,” and the Mercedes-Benz Atego BlueTec Hybrid placed third in the category “Series-produced Vehicle with a Sustainability Factor.”
Constructive dialogue. In 2011 we held our second Sustainability Dialogue in China. The event was attended by more than 50 experts from Chinese and international organizations, who discussed local sustainability issues related to Daimler. Analogous to the annual Stakeholder Dialogue in Stuttgart, we also held the first Sustainability Dialogue in Washington, D.C.
Climate-friendly driving. By 2016 we aim to reduce the CO2 emissions of our fleet of new passenger cars in Europe to 125 g CO2/km.
Compliance? Of course! Over 71,500 employees and managers participated in 2011 in online training courses on antitrust law and the prevention of corruption or face-to-face training programs, where they deepened their knowledge of these issues.
Risk assessment. In order to ensure that our business activities have a positive effect on the protection of human rights in the long term, we have introduced a risk assessment system. In 2011 we used this system to assess risks at three of our production countries.
125 years of innovation. Since the invention of the automobile, Daimler has submitted more than 80,000 patent applications worldwide. In 2011 alone, the Group invested a total of €5,6 billion in research and development.
Powerful and efficient. BlueEfficiency Power is the name of a new generation of heavy-duty engines launched in spring 2011. All of the powerful yet clean engines for heavy-duty commercial vehicles already meet the Euro VI emissions standard two years before it becomes binding.
Certified according to ISO and EMAS. More than 98 percent of our employees worldwide work at plants using certified environmental management systems.
Employee satisfaction. We regularly implement improvement measures of many kinds on the basis of the results of our employee surveys. The Employee Commitment Index (ECI) remained stable at 63 points in 2011.
Worldwide training programs. We support our suppliers in a targeted manner regarding themes such as working conditions, the environment, and business ethics. In 2011 more than 100 suppliers in Brazil, India, Mexico, and Turkey participated in training sessions on these themes.
Award-winning customer service. In 2011 the Service Award of kfz-betrieb magazine once again went to Mercedes-Benz. Places 1 through 5 went to four Mercedes-Benz commercial vehicle centers and one Fuso center. Mercedes-Benz also had top scores in the ADAC 2011 test of car workshops.
Financial support has increased. In line with our policy of social responsibility, we supported nonprofit organizations and social initiatives with funds totaling €59 million in 2011. This amount represented a 15.5 percent increase on the previous year.
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